Read full program for the 2019 conference in VilVite, Bergen.
Tuesday 22nd of October
16.00 - 18.00
Board meeting

18.00 - 19.00
Registration and drinks at VilVite

19.00 - 22.00
Opening of conference and welcome dinner

Wednesday 23rd of October
08.30 - 09.00

09.00 - 09.15
Welcome by our host and NSCF chairperson

09.15 - 10.15
Keynote speaker: Embedding science capital principles across the science centre
Moderated by: Nils Petter Hauan, Vilvite

Embedding science capital principles across the science centre
Beth Hawkins, SMG Academy Manager at London Science Museum, will discuss the subject of science capital: both as a possible output goal for science center activities as well as guiding principles that could be embedded across our organisations.

10.15 - 10.30
Coffee break

10.30 - 12.00

Work shop: Avoiding down-time
Moderated by: Hanne Haack Larsen, Experimentarium

Jens Østergaard Johansen, Facility manager at Experimentarium, will give a short presentation about: 
Requirements for operation and maintenance, material and manuals, Preventive maintenance, Remedial maintenance and OEE, Overall Equipment Effecieny.
After the presentation we will work in groups.
Customer surveys: How do we measure the visitor experience?
Moderated by: Heli Ainoa, Heureka

Customer surveys: How do we measure the visitor experience?
What tools we use? How do we analyse the results of the surveys and transform them into usable information?
Heli Ainoa, Director of Communications and Services at Heureka (Finland), will tell about Heureka´s customer surveys, Adm. direktør Geir Endregard will speak about the surveys they do in Inspiria (Norway) and Deputy Director Anita Holmqvist from Navet (Sweden) will have a presentation about their experiences of a new customer survey they have used this summer.
Being a leader of operations 365 days a year
Moderated by: Christine Sundberg Carendi, Secretary-General of Swedish Science Centers.

Hanne Haack Larsen, Deputy Director at Expermientarium, Copenhagen, Peter Skogh, Museum Director at The museum of Science and Technology, Stockholm, and Tapio Koivu, Managing Director at Heureka, Vanda, will present their organisation models, the story behind, the benefits and maybe some headaches. Followed by a talk moderated by Christine Sundberg Carendi.
Surprising (low cost) science shows and demo
Moderated by: Pia Maria Lie, Experimentarium

                                                           Sabine Haake from Vilvite will present the show: Chemistry magic with colours. Based on this example we will talk and share examples and considerations about how we create new and surprising shows and demonstrations, where economic and environmental considerations are part of development and operation.
12.00 - 13.00

13.00 - 14.45

Challenges with applying new tech in the exhibitions

Moderated by: Lars Leegaard Marøy, Vilvite

New technology in the shape of virtual reality (VR), augmented reality (AR), robotics, and more, offer endless possibilities for innovative subjects and intriguing user interaction - but also numerous practical challenges. In this workshop, we'll exchange both problems and solutions: How to make sure those VR goggles don't break so soon? Which sensors work best for AR? Any good robots walking around? And how do we deal with all the computers in our exhibitions?
Reaching and attracting youth

Moderated by: Saile Mägi, Ahhaa

Young people in the age of 14-26 are somehow the hardest to target in marketing. They do not visit science centres just for fun as they used to, when they were kids. They are all around social media and yet- if you start to look around social media groups - they seem to be everywhere and nowhere at the same time. Who are they and what are they doing? How can we reach them and what should we do to attract their attention? AHHAA uses influencers, bloggers and other youngsters to catch their attention. Is it always successful? Is this the way of doing it? Can we do better? Come to the session and find out by yourself.
Optimizing the guest experience

Moderated by: Christine Sundberg Carendi, Secretary-General of Swedish Science Centers.

Hanne Haack Larsen, Experimentarium, and Jonas Juhl Luttermann, Universe Science Park, will present their approach to optimizing the guest experience. The presentations will be followed by a work shop, where we can exchange experiences, ideas and solve an operational case.

The art of being a pilot according to "21st century skills"

Moderated by: Pia Maria Lie, Experimentarium 

When we talk about 21st century skills, we often talk about the skills the children need in the future. But which skills do the teacher and explainer at a Science Center need? Based on a school workshop, Danielle Grandeville will describe Experimentarium's approach to learning. Based on the example we will have a dialogue about what new skills we think our explainers and pilots need to interact and explain to our guests in the future.
 14.45 - 15.15
Coffee break and snacks
 15.15 - 16.45What new in our science centres? 

Moderated by: Pilvi Kolk, Ahhaa

Presentations of news from our science centres.
All participants are invited to give a five minute presentation of new activities or exhibitions taking place at their centres.
16.45 - 17.45
Visit the exhibitions at Vilvite
Walk togehter from VilVite to the Bryggen or meet directly at Bryggeloftet 18:30
 19.00 - 22.00
Dinner at Bryggeloftet.

Bryggeloftet & Stuene will offer you good old-fashioned Bergen hospitality, Bergen tradition and Norwegian cuisine. With its traditional and distinctive interior, Bryggeloftet & Stuene is an institution in Bergen.
Here we get lovely views of Vågen and parts of Fisketorget.
Thursday 24th of October
08.30 - 09.00

09.00 - 09.45
General meeting

09.45 - 10.30
Keynote: Lean Management to Improve Customer Experience

Moderator: Lars Leegaard Marøy, Vilvite

Anders Beyer, CEO & Artistic Director of Bergen International Festival discusses the subjects of lean management and digitization in terms of back office functions, the customer journey, and the artistic output.

10.30 - 11.00
Coffee break

11.00 - 12.30

Water, fire, mist, sand and smoke…tackling troublesome elements in the exhibition

Moderated by: Hanne Haack Larsen, Experimentarium

Many science centers try to avoid exhibits involving water, mist, sand, fire and smoke.
The reasons have to do with maintenance, user experience, fire alarms, etc. In this workshop, we´ll identify best practices on how to tackle these troublesome elements.

Moderated by: Pilvi Kolk, Ahhaa

Customers, revenues and obstacles.
Most science centres have shops in their premises. Some even have shops outside of their centre, some have e-shops. What are the best-sellers? What have been the greatest mistakes? And how much does the average customer spends in our shops? AHHAA has a good experience in “shopping” and we do earn quite a remarkable income from our shop. Come and share your shopping experiences with us.
Becoming Commercial

Moderated by: Christine Sundberg Carendi, Secretary-General of Swedish Science Centers

Is there an inherent conflict between Science Centers mission and the growing need for building revenues and making profits?
Lasse Barsholm, CCO at Experimentarium, will present Experimentariums reasoning behind increasing focus on the commercial disciplines. He will talk about strategic, operational and cultural considerations to take into account.
How to run open workshops for guests

Moderated by: Gudrun Bachmann

What logistics and guest contact is required when Science centers want to run open workshops?
Here you can try some of the activities and discuss opportunities and challenges in running open workshops. Heidi Venho from HEUREKA will introduce an interesting example of a STEAM workshops and participants are encouraged to add examples from their own centers and share their experience.
12.45 - 13.00
Presentation from next host and closing session

13.00 - 14.00
Farewell lunch